Saturday, December 20, 2008

80 year old patient’s daughter from Yelp.com Response from Emeryville

80 year old patient’s daughter from Yelp.com Response from Emeryville Dental CareBy emeryvilledentalcareteam

Your Mother Knows the Best

Interesting comment,Tory,even though you were not there watching what we did for your mother.Your mother may be 80 years old,but she looks 50 ! & will speak up for herself when she knows she's right.That "extra charge" of $120 for cleaning went towards a special solution that we have our patients rinse with, to detect oral cancer in the mouth. If she had cancer-like or abnormal tissues developing in her mouth, the tissues would glow in the dark. This is an extra service & therefore incurred an extra fee of $120, so therefore we cleaned your mother's tooth for free! Your mom has been a long time patient of ours&has been happy with all the work we've done for her,which is why she returns. Since you were not there, of course you don't know. So next time your mother comes to our office, please come along with her & be enlightened.

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