Emeryville's Response to James S (& IreneS) complainers at Yelp

James St_ _ _ _ _ , Thank you for at least mentioning that we have premium service! Not everyone who does cosmetic , neuromuscular treatment work at our office has a 6 figure job and not all of them have jobs that is all about looks.
Let's go back to memory lane for a minute. We never had problems until your fiance took over your bills. In fact, we have lots of documentations of you saying that you were very happy with our work. You wanted all types of dental work done before you got married, so we did as you requested. Everything was explained to you and you had signed a consent for all of the cost and treatment prior to any work being done (which has always been our policy after 1999), Soon after you got your work done, we get a call from your fiance, yelling at us, to explain why you had such a bill. Since you two were not married yet, and you had not given us your permission to disclose any information to her, we were not obligated to give her any of your personal and confidential information, which most likely caused her to be furious at us. After that incident, you came to our office insisting on getting your billing information, as if we were trying to hide that information from you, (in retrospect, she probably made it seem to you as if we were). Then, another problem came up, when you lost (or took or your wife took) our check that was given to you (instead of us) from your insurance company.We spent months helping you track down that check instead of just making you pay for it, which is really your responsibility. Then your wife, Irene S_ _ _, started writing about our office of things she didn't even know for a fact about, on the internet, while all the time, we were trying to help you. She convinced you that we were overcharging you, when in fact, we were not. She didn't understand what your insurance had discussed with us and what we had an agreement about your treatment. You wanted a break down of our billing codes and fees and wanted to break it down the way your wife wanted it, which was not the way our computer prints it out. You wanted the best work, and you got it. You wanted the top of the line in treatment, and you got it. Your insurance did not cover for antibiotic periodontal disease treatment or any other cosmetic treatment (which was explained to you and you signed an agreement that said that you understood what we had told you) . Your wife then called our office insisting that you were getting treatment done at our office that you did not need. (As you can imagine, we were in the middle of your dispute with her.) Your wife wanted you to get all your records and go to her dentist, so being a good fiance, you did. But don't negate what we've done for you and your health. We had a good relationship for years before your wife came into the picture. Of course your current dentist won't find any more problems in your mouth & cost you "lots of money", since we fixed all of your teeth. Just make sure you take care of and maintain what we made for you. Thank you for your past business.