Emeryville's response for J.J aka: Jennifer K_By emeryvilledentalcareteam
Dear J.J. (aka: Jennifer K_) No (J.J.) aka: Jennifer, We were not interested in engineering your mouth.
As far as other comments of the same note; It is the bandwagon effect.
J.J 37 Emeryville, CA Jennifer Kin__ 1 star rating 08/16/2008
Ooh! I’ve been waiting about 3 weeks to write this. I went to them a little while ago, but wanted to get my records from them before I posted this.
Team: All you had to do was ask and pay for your legal records. No one was withholding any information from you.
Where do I start? This has been my WORST dental experience ever. They will tell you that you need work done that you do not need done at all. She is rough and she is kind of rude. Her staff are friendly, but back to dentistry.Her goal is to reengineer your mouth. No J.J. (Jennifer) We were not interested in engineering your mouth.
Team: You asked what the possibilities were and advanced cosmetic work & neuromuscular dentistry were one of the possibilities explained to you, since you presented signs that could have benefited from this type of dentistry. You wanted to know and get information of what advanced dentistry had to offer. We have that information. If you wanted the basic drill and fill, then you should've asked for it.
She wants to make-over your mouth and take every dollar you are able to part with. Granted, I think if you wanted to reengineer your face and you don’t mind pain, you have endlessly deep pockets and don’t mind unnecessary procedures, she’d be great
Team: Our office is a cosmetic advanced and neuromuscular office, not an HMO, PPO, insurance owned type of dental office, where treatment plans are presented according to what your insurance limitations are. Delta Dental is an HMO plan and is a big business that bullies other dental offices. Delta Dental knows they cannot dictate dental treatment to us, or tell us how to treat our patients.
We know more than the average dentist in this country because of our advanced training in cosmetic dentistry and can tell you more of what’s going on in your mouth.
Possibilities are given, never shoved down your throat.
We know advanced dentistry is not for everybody, but we know this type of service that we provide is extremely helpful for those that have migraine headaches, mouth misaligned, etc.. that cannot be treated by medical doctors or regular dentists.
I agree with the comment that as soon as you walk in you are bombarded with teeth whitening service ads. The way all services are shoved at you (so quickly) it’s kind of confusing what’s going on.Exam: I went in because of my wisdom teeth and immediately I was told: We must pull ALL OF THEM. 1) Pull wisdom teeth 2) bone graph (to prevent tooth NEXT to it from sliding into that position 3) gum reconstruction
Team: Regarding pulling your wisdom teeth, you were given the option to pull the one you were concerned with and/or pull the ones that might be potential problems in the future (because of example: periodontal disease), let us know if this proves true, since we will no longer be taking care of your dental needs.
Regarding bone grafts, this is the standard of care when one gets their tooth pulled, and the main purpose is not to prevent teeth from moving. You can ask your current dentist what the purpose of putting in bone grafts after pulling teeth would be and what the benefits are? Ask, if he/she knows how to do bone grafts. It is a known fact that one will not do, what one does not know how to do. Also ask around oral surgeons offices, what the benefits of pulling wisdom teeth are and why they would recommend taking out wisdom teeth? There are plenty of scary reasons. Also, ask what the risks are? This is not at all a simple procedure, mentally and physically, and the liabilities are high. There is nothing easy about surgery, even though it looks easy to do. Time and liability cost more than pulling your teeth.
I got the quote FOR 1/2 OF MY MOUTH–only 2/4 teeth.$2,100 (only $600 would be covered). The extractions themselves were $550ish/tooth because the teeth were complicated to pull.I ended up getting a second option and: I had AMAZINGLY STRAIGHT wisdom teeth (doesn’t sound COMPLICATED like she said). I did not need ANY work on my teeth at all.
Team:Okay, If NOTHING was wrong with the tooth, then why did you come in complaining about that your wisdom teeth were hurting and felt like it was pushing against your other teeth. There are many potential complications when pulling wisdom teeth, so of course, they are not inexpensive.
Cleaning: she took about 2 minutes with the brush during the cleaning.She is rough and it is uncomfortable. She’s messy and disconnected. She’s more interested in joking with her staff than paying attention to what she’s doing or explaining what she’s seeing.
Team:Regarding cleaning; an electric debrider and pulverizer was used to remove calculus/ tartar, then a polishing cup was used to remove stains. Cleaning your teeth was NOT an easy task. If we had 3 hours to clean your teeth and you paid for that time, we would have done so.It did NOT take 2 minutes! You should not wait to get your teeth cleaned more than 6 months! We do not use brushes, except for demonstrations. Was there calculus and stains left on your teeth? If so, then you should have given that to our attention to remedy this.
Regarding our demeanor; Sorry , we were just trying to put you at ease by joking around. We make it a point to have daily laughter in our office. Our job is very serious and if not taken lightly, we would not be around in this line of duty this long to help people fix their teeth. We love our job and do not have to think too hard to figure out what to do with these clinically non advanced procedures, since we have been doing this for over 10 years, and we were trying to convey that to you. Obviously that was not the effect. Sorry we were not sensitive enough for you and sorry our one time appointment meeting with you could have been better.
We thought 2 hours and 15 minutes was more than enough time to clean your teeth, do an exam and explain to you what your treatment options were and we thought you understood what was explained to you.
They upsell you, they are ridiculously overpriced, and they will offer you services you do not need.
Team: Also, we wholeheartedly believe that we would only do what you need or want and have no need to fabricate dental work. If you mentioned that you wanted to get your teeth whitening or straighten out your crooked teeth, then we would tell you how.There are plenty of people who have rotting teeth and other dental diseases, but will not do anything about it because they believe this about their dentist, and that is sad.
About our price; We charge for our knowledge, our expertise and our time. We charge fairly low for above average work, state of the art equipment, advanced training and knowledge. We’re here to help people with their dental needs and charge a fair price for what we are worth.
In all businesses, including personal issues, the best way to communicate is by talking to the other person directly instead of posting misinterpretations and hiding behind this internet.
Single mom supporting three kids (my guess from the photos in her office and no wedding ring.) Do the math. She’s trying to make a dollar.
Team:This comment takes the Cake. Why does anyone work? Do you work for yourself? Do you work because you have to? Do you work because you want to? Why would anyone sacrifice their time and money to go to school, devote their work to take care of people's problems? Well at least we work to support a family, and not a drug habit! We don't do drugs and hallucinate about what other people do or think they do.
Stay away.
Team:Yes, It’s good to stay away from drama.
I usually yelp things, but I didn’t this time. I paid for it.
Team:You didn’t pay for anything we didn’t do for you.
FYI, Fact is, you got more of our time and service because of the extra“drama”, and we got paid nothing for it.
Fact is, you were the one who presented yourself as someone who can afford the best and wanted the best. If this was not the case, you should'nave acted as such.
You came to our office complaining about your wisdom teeth and when you saw what we could do for other people, you wanted the same, yet, you didn't want to pay for it, like everyone else did.
Enjoy your wedding and appreciate what you take from people's time and energy.
Regards,
Emeryville
see also http://www.wordpress.com/ search emeryville dental care for the other side of the story, there are 2 sides to every story, are they not?
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